- Free delivery on UK orders over £69 We offer free standard delivery on any UK orders over £69. We also offer a recorded delivery service for an additional £1 on our checkout page. All of our international orders are sent via Recorded delivery as standard so you can be sure that your order will arrive safely.
- 14 day satisfaction guarantee We want you to be happy with your purchase and so if you are not satisfied that the product is as described or is damaged in any way please let us know and we will do our best to replace the item or offer an alternative. If no alternative is available or you're still not happy we will refund your offer with no quibbles.
- Fast Delivery in 2-3 working days We send the majority of our orders the same day if received before 2pm. Any other orders are sent the next morning so you can be sure you'll get your order quickly and in excellent condition. Some items may take longer than this but in these cases the delivery time will be specified on the product page.
- Thousands of happy customers We endeavour to provide an excellent service and since we opened our web store we have served thousands of happy customers. We're sure that our service is excellent but we welcome any comments or suggestions so please do contact us.
- Shops in Fowey & Wadebridge We have two successful stores in Cornwall, one in Wadebridge and one in Fowey and you're welcome to come and see our products and meet us in person if you would prefer.
- Free gift wrapping We offer a free gift wrapping service on most items. When you view a product there is an option to have a product gift wrapped and include a message if you would like. If you need a gift sent urgently please contact us and we will do our best to make sure it arrives when you need it.
Privacy Statement
We want to protect your privacy.
Name of the Company Collecting information
The name of the company collecting information is:
Bird
3 Custom House Hill, Fowey, Cornwall PL23 IAB
This Privacy Policy shows our data processing practices and explains the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at info@birdkids.co.uk
Information collected
On registration to this site we collect the details provided by you together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake. We do not store any credit card information as these are collected by third party payment providers such as SecPay and PayPal.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This data is stoted on Google Analytics in an anonymised format (it cannot be traced back to the individual registered user).
Use of your information and your preferences
We May use your information to:
- Personalise our service
- Detect and prevent fraud.
- Send you offers and news about our products
- To verify your identity and prevent or detect fraud.
- We will communicate with you by using your contact details
- Conduct administrative or operational tasks relating to our websites.
Disclosures of your information
We will never pass your personal information to anyone else, except where we are required or permitted to do so by law,
Links to other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy.
Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to help your cart remember what you what to buy, to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users and to provide the mechanisms for online shopping.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.
You must have cookies enabled if you want to shop online at our store.
Opt Out
If you have chosen to sign up for our optional newsletter you can choose at any time to "opt out" of recieving the newsletter and any further communication by emailling: info@birdkids.co.uk
